SUPPORT
How can we help?
Start with the user manual. If it doesn’t answer your question, write to us and a person will reply.
User manual
Open the whole manual →Quick answers
Questions about buying, editions and refunds are on the Pricing page.
- My computer warns me about the installer.
- On Windows, check that the publisher is Westroo Digital (Pvt) Ltd, then choose More info and Run anyway. On a Mac the app is notarised by Apple and opens normally. If the publisher is anything else, don’t run it and tell us.
- What do I need to run it?
- Windows 10 or 11 (64-bit), or macOS 12 or later on an Apple silicon or Intel Mac, plus an internet connection once to activate. The full list is on the Download page.
- What happens after the 60 days?
- Harmonic Pro Studio carries on as the Free edition. Buy an edition at any time to keep working without its limits.
- Can I use my own plugins?
- Yes. VST2 and VST3 plugins load on every edition. On Windows, older 32-bit ones load too, through the built-in bridge.
Still stuck? Write to us.
Tell us your computer (Windows or Mac) and its system version, your audio device, which edition you have, and what you did just before the problem. A screenshot helps. We read every message.